Troubleshooting
- Can I use Immerse to mix Dolby Atmos or Spatial Audio for Apple Music?
- Why is the Lifetime License limited to 10-years?
- How do I personalize my profile?
- When I open the IVS plugin, I see this window and I am stuck. What do I do?
- I am seeing poorly rendered graphics in the plugin on my Windows monitor. How do I fix it?
- I am unable to type into the e-mail Text Editor in the IVS plugin.
- VST3's loaded in my host DAW show only a portion of the UI, rendering the plug-in unusable.
- I hear crackles in my headphones after loading Immerse Virtual Studio plugin on the Control Room in Nuendo and Cubase. How to solve it?
- I am getting the error “Please check your internet connection and try again”, but my connection is fine.
- How do I take a picture of my ear correctly?
- I am hearing pops and crackling over the Immerse Audio Bridge what can I do?
- I did not receive my PIN in my email.
- I bought a license for Immerse Virtual Studio, but I haven't received a download link.
- I am using older versions of Pro Tools such as 12.7.1 and earlier. QR code does not show up. Pro Tools crashes when downloading my profile, or the plugin is not available as an insert.
- In rare cases on new installations of Windows, the Immerse Virtual Studio Surround plug-in cannot be scanned or run without installing MSVCP140.dll, which can be installed using the package below.