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  1. Embody
  2. Immerse Gamepack FINAL FANTASY XIV Edition
  3. Troubleshoot

Troubleshoot

  • I am getting an error 'Your user profile data has been corrupted or deleted' what should I do?
  • How do I configure Discord with Immerse Gamepack?
  • In the game when I select 'enable Immerse' I got error message "There is an error. Please launch the Immerse Gamepack Final Fantasy XIV Edition app."
  • I am getting this error "please check your internet connection" what should I do?
  • Did not receive license code after purchasing?
  • How Immerse Gamepack FFXIV app is different from THX spatial audio?
  • Will the Immerse Gamepack FFXIV app work together with other Immerse Gaming software?
  • How Immerse Gamepack FFXIV app is different from Audeze Mobius?
  • I am getting an error "You have reached the maximum number of downloads for this profile."
  • How many devices are supported under one license? What does the Devices Remaining mean?
  • I uninstalled and installed the software, how can I get my profile back on?
  • I lost my user data, can I recover my profile?
  • How do I cancel my Immerse Gamepack subscription?
  • Where do I find my license code?
  • What is an Immerse Gamepack update?
  • How will I know if the Immerse is working or not?
  • I purchased the Immerse Gamepack FINAL FANTASY XIV edition license but it is not getting updated on the gamepack?
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