Support
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Activity overview
Latest activity by Support-
Support created an article,
How do I troubleshoot audio devices with multiple outputs and companion software?
When using audio devices with both speaker and headphone outputs, it's important to ensure that your hardware selection matches your Windows audio output settings — especially if your device uses c...
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Support created an article,
I am getting the error: "Immerse has failed to initialize with error : The input and output devices don’t share a common sample rate ! ”
If you’re encountering this error when launching Immerse Gamepack, it usually means that Immerse Gamepack and your output device are running at different sample rates — something Immerse requires t...
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Support created an article,
Not getting sound after some recent System SW update?
After a recent Software Update on Windows 11 based machines, Immerse Gaming or Immerse Gamepack may have stopped working properly, delivering no audio output. Please update your PC to the lat...
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Support created an article,
Does Immerse Gamepack | Cyberpunk 2077 + The Witcher 3: Wild Hunt work on consoles?
Currently, Immerse Gamepack | Cyberpunk 2077 + The Witcher 3: Wild Hunt is available on Windows PC and the Steam platform only. Stay tuned for future console updates. Please note- The Immerse Ga...
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Support created an article,
I own the Immerse Gamepack for Cyberpunk 2077 on PC (Standalone). Can I use it on Steam?
No, licenses for the Immerse Gamepack are platform-specific. If you purchased the Gamepack through the Windows PC (standalone) version, it will not work with the Steam version. Similarly, a Steam-p...
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Support created an article,
I already own the Immerse Gamepack for Cyberpunk 2077. Do I need to purchase it again for The Witcher 3?
No, you don’t need to purchase it again. A single Immerse Gamepack license covers both Cyberpunk 2077 and The Witcher 3: Wild Hunt. Once you own the Gamepack, you can switch between the two games w...
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Support created an article,
Can I transfer my Immerse Gamepack license from Steam to the Windows PC version, or vice versa?
Unfortunately, licenses for the Immerse Gamepack are not transferable between platforms. A license purchased on Steam is only valid on Steam, and a license purchased for the Windows PC (standalone)...
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Support created an article,
Is there a Trial or a Demo version available through Steam for Immerse Gamepack?
Currently, the Steam version of the Immerse Gamepack Cyberpunk 2077 and The Witcher 3 does not include a free trial option—it is only available for purchase. If you'd like to try Immerse Gamepack b...
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Support created an article,
I purchased on Steam. Is my license valid on the Windows PC version of the game, or vice versa?
No, licenses are platform-specific. If you purchased the Immerse Gamepack on Steam, it will only be valid when used through the Steam platform. Similarly, a license purchased for the Windows PC (no...
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Support created an article,
How to purchase the Immerse Gamepack on Steam?
You can purchase the Immerse Gamepack on Steam by visiting our Steam Store page. You can either: Click this direct link: Immerse Gamepack on Steam, or Open the Steam app or website and search f...