Support
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I am getting the error "Please check your internet connection and try again". I do have internet connection and have allowed the app through the firewall.
If you are getting an internet connection error, please make sure you have selected TLS 1.2 under your machine internet options. To do that, follow the below steps: Control Panel > Network & Intern...
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How to Export a Binaural Stereo Audio Mixdown from Nuendo/Cubase?
Please follow these steps as well as the tutorial video below: Step 1: In Studio->Audio connections->set your Stereo Out as your main mix. Step 2: Add an Ambisonics audio track and set the output...
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Where do I find my license / activation code?
Your activation code will be attached to your Steinberg order confirmation email.
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On how many computers can I use my Immerse with VST AmbiDecoder profile?
One license may access a single personalized HRTF on up to 5 machines. In order to use your profile on other computers, you will need to login with your license number to download your profile to t...
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I hear no difference in sound output when I turn Enhanced Headphone Mode On or Off in the Call of Duty game.
If you aren't hearing the difference with Enhanced Headphone Mode On vs Off, please try the following: Turn down or off the music. For all our recommended in-game audio settings, see our audio lo...
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How to retake ear image for Immerse Gaming?
You have an option to submit up to 5 ear images. Please follow the below steps to resubmit the ear image: Step 1: Go to Settings --> User Profile --> Retake Ear Picture Step 2: It will take you to...
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Is my license attached to the email?
No, your license is not attached to your email. Instead, your HRTF profile is attached to the license code. And it is suggested to save your license code as we will need that when you reach out to ...
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I am not able to capture my ear picture correctly.
Please follow these steps: Bring the selfie camera close to your face so that your face fills the screen. Look left so that your right ear gets exposed to the camera. Make sure that nothing bl...
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How do I purchase the Immerse Gamepack Call of Duty?
Purchase the Gamepack from inside the game, following these steps: Go to the Audio Settings. Select Enhanced Headphone Mode Configuration Select the Get Immerse Gamepack button at the bottom of th...
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I hear no difference in sound output when I turn Personalized Spatial Audio ON or OFF?
Please note that Immerse Gamepack does not affect Background Music or System Sounds, and you will not hear any change in audio in the Start Menu or Character Creation screen. If you're in-game and...