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Recent activity by Support-
Why can’t I turn on my Personalized Profile in Call of Duty?
In the Enhanced Headphone Configuration screen, if you cannot select your Personalized Profile, and it keeps selecting Universal Profile, follow the steps below. Make sure that your Personalized P...
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How do I cancel my trial for Immerse Gamepack Call of Duty?
There is no need to cancel your free trial, since your credit card is not collected you will never be charged. Your trial will automatically expire at the end of the trial period at no charge to yo...
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How do I get a refund for Immerse Gamepack Call of Duty?
We're sorry to hear that our product didn't meet your expectations. We'd be happy to assist you with the refund process or address any concerns you might have. Each platform has its own refund requ...
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What does error code [NET22] mean, and how do we fix it?
Error code [NET22] is commonly encountered when the game fails to connect to the internet or the Embody servers. Please check your internet connection, and try again. Still having issues? Reach...
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What does error code [DAT09] mean, and how do we fix it?
Error code [DAT09] is commonly encountered when the game fails to save or download your Personalized Profile. Please toggle Enhanced Headphone Mode off and on. It should re-download your Personaliz...
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What does error code [DAT24] mean, and how do we fix it?
Error code [DAT24] is commonly encountered when the game fails to save or download your Personalized Profile. Please toggle Enhanced Headphone Mode off and On. It should re-download your Personaliz...
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What does error code [NLC06] mean, and how do we fix it?
You will see the error code [NLC06] if there is an issue setting up your User ID or License. Please close and open the Enhanced Headphone Mode Configuration screen to sync your license and user inf...
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What does error code [SVR04] mean, and how do we fix it?
If you experience error code [SVR04] there was an error contacting the Embody servers. To resolve this error, follow these troubleshooting steps: 1. Ensure your device is connected to Wi-Fi and a ...
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What does error code [NIS00] mean, and how do we fix it?
Error code [NIS00] often occurs due to an installation issue, a communication issue in the game, or an inability to reach the servers. Please try the following steps: Relaunch the game. If the ...
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Why can't I hear footsteps in Call of Duty?
There could be a few reasons why footsteps are hard to hear in Call of Duty: We recommend these in-game audio settings for Call of Duty: Black Ops 6 and Call of Duty: Warzone Season 1. If you are...