Support
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Recent activity by Support-
How is Immerse different from DTS or Dolby surround sound?
While using any generic surround sound, there is no information about you. Immerse fills this missing piece of your unique auditory anatomy by personalizing the sound based on your head and ear sha...
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Not getting sound after some recent System SW update?
After a recent Software Update on Windows 11 based machines, Immerse Gaming or Immerse Gamepack may have stopped working properly, delivering no audio output. Please update your PC to the lat...
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I’ve tried your recommended audio settings and I still can’t hear a difference!
If you've tried our recommended settings, and you’re having trouble hearing a difference when switching Enhanced Headphone Mode on vs off, try focusing your listening comparisons on the following s...
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Why can't I hear footsteps in Call of Duty?
There could be a few reasons why footsteps are hard to hear in Call of Duty: We recommend these in-game audio settings for Call of Duty: Black Ops 6 and Call of Duty: Warzone Season 1. If you are...
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Does Immerse Gamepack | Cyberpunk 2077 + The Witcher 3: Wild Hunt work on consoles?
Currently, Immerse Gamepack | Cyberpunk 2077 + The Witcher 3: Wild Hunt is available on Windows PC and the Steam platform only. Stay tuned for future console updates. Please note- The Immerse Ga...
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What's the Headtracking policy?
You can refer here to check our Policy.
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Will my personalized and head tracking streaming sound would be different for my audience?
When you use Immerse with Personalized Spatial Audio and Head Tracking, the audio output is tailored to your ears and head movements. If you stream this audio, your audience will hear what you hear...
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How does Head Tracking help in gaming?
Immerse's Head Tracking feature enhances the gaming experience by allowing the audio to respond to your head movements, creating a more immersive and interactive environment. RPG Games: In role-p...
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What is the right camera for Head tracking?
Head Tracking works with any webcam, whether it's integrated into your laptop or an external webcam. Camera Placement and Calibration Flexibility in Placement: The camera does not need to be plac...
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How can I reset head tracking settings?
You can reset Head Tracking settings (including Camera Selection, Calibration, Monitor Aspect Ratio, and HEAD TRAKR Sensitivity) by going to "Settings-> clicking on the "Restore Defaults Settings" ...