Support
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Activity overview
Latest activity by Support-
Support created an article,
Not getting sound after some recent System SW update?
After a recent Software Update on Windows 11 based machines, Immerse Gaming or Immerse Gamepack may have stopped working properly, delivering no audio output. Please update your PC to the lat...
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Support created an article,
Does Immerse Gamepack | Cyberpunk 2077 + The Witcher 3: Wild Hunt work on consoles?
Currently, Immerse Gamepack | Cyberpunk 2077 + The Witcher 3: Wild Hunt is available on Windows PC and the Steam platform only. Stay tuned for future console updates. Please note- The Immerse Ga...
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Support created an article,
I own the Immerse Gamepack for Cyberpunk 2077 on PC (Standalone). Can I use it on Steam?
No, licenses for the Immerse Gamepack are platform-specific. If you purchased the Gamepack through the Windows PC (standalone) version, it will not work with the Steam version. Similarly, a Steam-p...
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Support created an article,
I already own the Immerse Gamepack for Cyberpunk 2077. Do I need to purchase it again for The Witcher 3?
No, you don’t need to purchase it again. A single Immerse Gamepack license covers both Cyberpunk 2077 and The Witcher 3: Wild Hunt. Once you own the Gamepack, you can switch between the two games w...
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Support created an article,
Can I transfer my Immerse Gamepack license from Steam to the Windows PC version, or vice versa?
Unfortunately, licenses for the Immerse Gamepack are not transferable between platforms. A license purchased on Steam is only valid on Steam, and a license purchased for the Windows PC (standalone)...
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Support created an article,
Is there a Trial or a Demo version available through Steam for Immerse Gamepack?
Currently, the Steam version of the Immerse Gamepack Cyberpunk 2077 and The Witcher 3 does not include a free trial option—it is only available for purchase. If you'd like to try Immerse Gamepack b...
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Support created an article,
I purchased on Steam. Is my license valid on the Windows PC version of the game, or vice versa?
No, licenses are platform-specific. If you purchased the Immerse Gamepack on Steam, it will only be valid when used through the Steam platform. Similarly, a license purchased for the Windows PC (no...
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Support created an article,
How to purchase the Immerse Gamepack on Steam?
You can purchase the Immerse Gamepack on Steam by visiting our Steam Store page. You can either: Click this direct link: Immerse Gamepack on Steam, or Open the Steam app or website and search f...
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Support created an article,
How do I switch between Cyberpunk 2077 and The Witcher 3 in the Immerse Gamepack?
Both Immerse Gamepacks are included in a single application, so no separate license is needed. To switch between games: Go to the Home screen. Click on Game Library. Select the game you want ...
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Support created an article,
I’m an existing user of the Immerse Gamepack for Cyberpunk 2077. Do I need to create a new profile for The Witcher 3?
Immerse Gamepack The Witcher 3 is now included FREE with your Cyberpunk 2077 Gamepack license! Two epic worlds, one immersive experience. No, you don’t need to create a new profile. If you already...