I am experiencing muffled, distorted, or otherwise peculiar sound with Immerse Gaming.

If you are experiencing muffled, distorted, or otherwise peculiar sound with Immerse Gaming, it is possible that you have other 3D audio processing running in the background. It is important to disable any other spatial audio or surround sound solutions when using Immerse Gaming software in order to avoid conflicts. We hope that the following steps help you resolve your issue but, if not, you can write to us directly at [e-mail] and we'll be happy to assist you further!

STEP 1: CHECK YOUR OUTPUT DEVICE CONFIGURATION

If you are using an external sound card, virtual mixer, or virtual audio cable, your audio issues may be related to your output device settings. Immerse Gaming is designed to output audio to a stereo device. The reason why Immerse is only meant to output to stereo devices is because it outputs binaural audio. Binaural is a stereo format which is intended to replicate the way you would actually hear sound in a real-world environment, which allows us to pass spatialized surround sound information to you without the need for multichannel support. If your device cannot be configured as stereo, we recommend using your headphones as your default output device.

How to set your audio output device in Windows 10

1. Right click the Sound Icon in your Windows taskbar
2. Select Open Sound Settings
3. Under Output, confirm that your output device is set to Speakers (Immerse)
   • Please note that the exact name of the output device will change depending on which Immerse Gaming version you are using: Immerse for Logitech G, Immerse HIVE, etc.
4. Under Advanced sound options, select App volume and device preferences
5. Confirm that your game's Output is set to Default
6. Restart your game for settings to take effect

How to set your audio output device in Windows 11

1. Launch your Windows Settings app by pressing Windows + I
2. Select the System category from left sidebar
3. Select the Sound tab from the right side pane
4. Under Output, confirm that your output device is set to Speakers (Immerse)
   • Please note that the exact name of the output device will change depending on which Immerse Gaming version you are using: Immerse for Logitech G, Immerse HIVE, etc.
5. Under Advanced, select Volume mixer
6. Under Apps, confirm that your game's Output is set to Default
7. Restart your game for settings to take effect

STEP 2: DISABLE NATIVE SPATIAL SOUND IN WINDOWS

Immerse Gaming works very nicely with both Internal and External sound cards. However, it is important to avoid running multiple spatial audio solutions at the same time, as they will conflict with each other. Windows natively supports a number of these services including Dolby Atmos, Windows Sonic, Windows Spatial Audio, and DTS Sound Unbound, any of which should be disabled prior to using Immerse Gaming software. 

How to disable surround sound in Windows 10

1. Open System Settings > Sound Settings
2. Select your Headphone output device and select "Device Properties"
3. Turn "Spatial Sound" Off
4. Restart your game to ensure the change takes effect.

How to disable surround sound in Windows 11

1. Open System > Sound > Properties
2. Select your Headphone output device
3. Turn "Spatial Sound" Off
4. Turn "Enhance Audio" Off
5. Restart your game to ensure the change takes effect.

STEP 3: DEVICE-SPECIFIC SETTINGS ADJUSTMENTS

If reconfiguring the Windows settings outlined above does not solve your audio issues, you may need to reconfigure your other devices. Please refer to your specific device manuals for instructions on how to disable spatial audio and surround sound processing.