There are many variables which could potentially be responsible for these issues, and we’re still looking into it along with Square Enix. Square Enix also recently came out with an update saying that they will be updating their sound driver in order to address problems including no audio playback during cutscenes and other player feedback including “it’s getting harder to hear” and “the sound doesn’t feel right.” If any adjustments are needed, Square Enix will address them in a patch. In the meantime, you may be able to resolve some of these issues yourself by trying the following steps.
Note: We recommend making these adjustments before launching FFXIV, otherwise you will need to restart your game.
STEP 1: CHECK YOUR OUTPUT DEVICE CONFIGURATION
If you are using an external sound card, virtual mixer, or virtual audio cable, your audio issues may be related to your output device settings. Immerse Gamepack is designed to output audio to a stereo device. The reason why Immerse is only meant to output to stereo devices is because it outputs binaural audio. Binaural is a stereo format which is intended to replicate the way you would actually hear sound in a real world environment, which allows us to pass 360 object-based spatial audio information to you without the need for multichannel support. If your device cannot be configured as stereo, we recommend using your headphones as your default output device.
How to set your audio output device in Windows 10
- Right click the Sound Icon in your Windows taskbar
- Select Open Sound Settings
- Under Output, select your desired output device and make sure it's configured to stereo
- Under Advanced sound options, select App volume and device preferences
- Confirm that FINAL FANTASY XIV's Output is set to Default, or the option which corresponds to your preferred stereo output device (note: FFXIV must be running for this to show up)
- Restart FFXIV for settings to take effect
How to set your audio output device in Windows 11
- Launch your Windows Settings app by pressing Windows + I
- Select the System category from left sidebar
- Select the Sound tab from the right side pane
- Under Output, select your desired output device and make sure it's configured to stereo
- Under Advanced, select Volume mixer
- Under Apps, confirm that FINAL FANTASY XIV's Output is set to Default or the option which corresponds to your preferred stereo output device (note: FFXIV must be running for this to show up)
- Restart FFXIV for settings to take effect
STEP 2: DISABLE NATIVE SPATIAL SOUND IN WINDOWS
Immerse Gamepack works very nicely with the both Internal and External sound cards. However, it is important to avoid running multiple spatial audio solutions at the same time, as they will conflict with each other. Windows natively supports a number of these services including Dolby Atmos, Windows Sonic, Windows Spatial Audio, and DTS Sound Unbound, any of which should be disabled prior to using Immerse Gamepack.
How to disable surround sound in Windows 10
- Open System Settings > Sound Settings
- Select your Headphone output device and select "Device Properties"
- Turn "Spatial Sound" Off
- Restart FFXIV for your changes to take effect
How to disable surround sound in Windows 11
- Open System > Sound > Properties
- Select your Headphone output device
- Turn "Spatial Sound" Off
- Turn "Enhance Audio" Off
- Restart FFXIV for your changes to take effect
STEP 3: DEVICE-SPECIFIC SETTINGS ADJUSTMENTS
If reconfiguring the Windows settings outlined above does not solve your audio issues, you may need to reconfigure your other devices. You can find several articles outlining device-specific settings adjustments in our Audio Troubleshooting page.
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