Why can’t I turn on my Personalized Profile in Call of Duty?

In the Enhanced Headphone Configuration screen, if you cannot select your Personalized Profile, and it keeps selecting Universal Profile, follow the steps below.

1. Make sure that your Personalized Profile is setup.  Scan the QR Code and ensure you have a profile created. 
2.  Sometimes this can be due to an error in the game software, and often a restart fixes the problem.
3. If you switched game controllers while the game is running, it can sometimes cause this error.  Please restart the game, and do not switch game controllers while the game is running. 

Still having issues? Reach out to us at www.embody.co/help and we'll be happy to help troubleshoot with you.